ILT Samples

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How to Calm an Irate Customer Course - vILT Sample

Design Document 

This design document was created so I could understand the big picture of the project.  This helped me understand what the learners needed to know and how we were going to achieve this.  

Tools Used:  Microsoft Word

PowerPoint Slide Deck

This is the How to Calm an Irate Customer Slide desk.  This included notes for the facilitate.  It includes all activities and content for the facilitate to teach successfully in a virtual instructor led environment. 

Tools Used:  Microsoft PowerPoint and Canva

Facilitator's Guide 

This document has everything a facilitator and producer will need to successful run the How to Calm an Irate Customer course effectively.  

Tools Used:  Microsoft Word