Embedded Files
Click on the thumbnail to review each sample.
Leadership Communication & Workplace Impact (Penelope Penguin Story)
Leadership Communication & Workplace Impact (Penelope Penguin Story)
Challenge:
Workplace communication training often lacks emotional connection, making it difficult for learners to fully grasp the real impact of leadership behaviors.
Solution:
Designed a narrative-driven eLearning experience inspired by storytelling techniques used in children’s literature to make abstract leadership concepts more relatable and memorable. Developed an interactive module in Articulate Storyline featuring custom characters and scenario-based interactions to illustrate how leaders’ words and relationships influence employee experience.
Approach:
Applied a storytelling framework to simplify complex interpersonal dynamics, using character-driven scenarios, visual design, and guided interactions to increase engagement and knowledge retention.
Impact:
Created an engaging learning experience that helps leaders better understand the real-world impact of their communication, supporting stronger workplace relationships and more thoughtful leadership behaviors.
Tools Used: Articulate Storyline | Canva | Play.ht
Delivering Engaging Studio Classes to Drive Customer Experience
Delivering Engaging Studio Classes to Drive Customer Experience
Challenge:
Declining in-store revenue driven by reduced foot traffic and fewer impulse purchases due to the rise of online shopping.
Solution:
Designed a scalable training program to equip employees with the skills to successfully plan and facilitate in-store studio classes, creating engaging customer experiences that drive traffic and increase revenue opportunities.
Approach:
Developed an interactive eLearning course in Articulate Storyline focused on practical application, enabling employees to confidently lead classes while maintaining consistency across locations nationwide. Emphasized speed-to-deployment to support rapid rollout and adoption.
Impact:
Supported a nationwide initiative to enhance in-store experiences, helping shift customer behavior from transactional shopping to experience-driven engagement—ultimately contributing to increased foot traffic and revenue potential.
Tools Used: Articulate Storyline | Canva | WellSaid Labs
New Hire Server Training Program
New Hire Server Training Program
Challenge:
High turnover among dining staff, particularly student servers, created inconsistent onboarding experiences and learning gaps that impacted staff performance and resident satisfaction across multiple communities.
Solution:
Designed a standardized, scalable new hire training program to create consistency across locations while equipping employees with the knowledge and skills needed to perform effectively from day one.
Approach:
Developed a blended learning experience using Articulate Rise and Storyline, incorporating interactive elements and scenario-based activities to reinforce key concepts. Included a gamified microlearning component (“bussing table” activity) to increase engagement and improve knowledge retention.
Impact:
Improved consistency in onboarding across communities, helping reduce learning gaps, support staff confidence, and enhance the overall dining experience for residents.
Tools Used: Articulate Rise 360 | Storyline 360 | Canva | WellSaid Labs
Gamified Learning: Reenforcing Restaurant Skills for Entry-Level Staff
Gamified Learning: Reenforcing Restaurant Skills for Entry-Level Staff
Challenge:
Inconsistent peer-to-peer training among young, inexperienced staff led to learning gaps and uneven performance in restaurant operations.
Solution:
Designed a gamified quiz to reinforce key skills and knowledge for entry-level employees, providing a more consistent and engaging alternative to informal, hands-on training.
Approach:
Developed an interactive experience in Articulate Storyline tailored to younger learners, using gamification and scenario-based questions to increase engagement, reinforce critical tasks, and support knowledge retention.
Impact:
Helped standardize foundational knowledge, reducing reliance on inconsistent peer training and improving confidence and performance among new employees.
Tools Used: Articulate Storyline | Canva
Page updated
Google Sites
Report abuse